Shipping & Returns
PRODUCTION & DELIVERY
Our wine products are 100% handcrafted, personalized to order, and take 3-5 business days to produce. Regular delivery is usually 4-10 business days from order date, and rush delivery is usually 4-6 business days from order date. Mini-champagnes, big bottles, and larger volume orders may require a little more time, 5-7 business days. You will receive a separate email confirmation the day we ship your order.
WINE SALES & LEGAL AGE
Wine can be only delivered to persons who who are at least 21 years old. In placing your order with us, you represent to us that you're at least 21 years old. When FedEx delivers your order, they will require the receiver to show proof of ID demonstrating that recipient is at least 21 years old. Under no circumstances will wine shipments be left unattended on porches, etc. Shipping carriers must hand them to a legal adult.
GIFT ORDERS
If this is a gift order, we suggest you may want to letting the recipient know that an adult at least 21 years of age must show ID to receive the package.
WHERE WE SHIP
Due to alcohol shipping laws, our customers are solely responsible for shipping. We prepare their shipments on their behalf, in preparation to ship to most of the domestic United States, except AK, AL, AR, DE, MO, MS, ND, RI, UT, VT (and Puerto Rico). We do not ship internationally.
3 DELIVERY ATTEMPTS
If FedEx is unable to deliver the package after 3 attempts, it could potentially be delivered to the nearest FedEx hub for pickup before return. Please reach out to support@williams-sonoma-gifting.com for assistance with pickups. We cannot be held responsible for returns of your order after 3 attempts.
UNDELIVERABLE PACKAGES
Packages returned to us as undeliverable are not eligible for refunds. The purchaser is solely responsible for return or re-shipping fees. Standard shipping rates apply. We recommend shipping to a business address, if at all possible.
EXTREME WEATHER
Extreme Weather Warnings are occasionally issued for various parts of the country. Ground shipments to those areas may be delayed. In those instances, we cannot guarantee timely delivery until the Warning is liftedthe Warning is lifted . We recommend selecting 3-Day or better when shipping to all extreme weather areas.
WINTER HOLIDAY SEASON
During the busy holiday season we try our best to guarantee your order will arrive on time, but due to extremely high order volume and unexpected circumstances beyond our control, there might be a slight delay in delivery of your order. If we miss our delivery guarantee, we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect Williams Sonoma Wine or any of our shipping carriers.
RETURNS
Since orders are produced each order is customized to your specification, we cannot are unable to accept returns on monogrammed or personalized products. All purchases are subject to our Terms & Conditions. We know typing mistakes can happen to the best of us, so to best avoid mistakes, please review your entire personalization before submitting your order.
- Check spelling, capitalization, dates and names
very - Check it again, to be safe!
If you have any questions, you are welcome to contact us directly:
- Email: support@williams-sonoma-gifting.com
- Toll Free: 1-800-818-8138
-
Chat: Click the chat button at the bottom right corner of the page
We want you to be happy with your order -- we love what we do, and we take great pride in the quality of our workmanship. Please always feel free to reach out to us with questions. We are happy to help in any way we can. Happy Gifting!
