FAQ

Q: WHAT IS "ETCHING" EXACTLY?

A:  Some people call it etching, others call it engraving. Whichever you choose to call it --- its artisan sand-carving. We sandblast and paint each bottle by hand in our California production studio. It's a unique skill, fairly labor intensive, and generally awesome. Our artists handle every single bottle. Nothing is automated, and no two engraved wines are exactly alike.

Q: WHY ETCHED / ENGRAVED WINE?

A:  They're a truly perfect gift. Wines have been used in gifting and celebration since the dawn of history. Personalizing them with beautifully handcrafted engraving takes that gift to a whole new level. When you take the time to create an etched wine, you create something beautiful, personal, heartfelt, and made uniquely for the recipient. That's a pretty soulful and amazing gift.

 

Q: What wines do you offer?

A: We offer a rotating selection of hand-picked, premium wines. Please note that wine vintages can change frequently, and while we strive to update our product offerings as quickly as possible, there may be slight differences in a wine's vintage. If you have any questions, please do not hesitate to contact us.

Q: HOW LONG DOES IT TAKE?

A: Most orders ship about 3-5 business days from order date. But all in, we suggest planning on receiving your order 4-10 business days from order date, with rush delivery usually about 4-6 business days from order date. Mini-champagnes, big bottles, and larger volume orders may require a little more time, 5-7 days. Please note, these are all business days.  

Q: WHAT STATES DO YOU SHIP TO?

A: Almost all of them. The only NON-ship states are AK, AL, AR, DE, MS, ND, RI, UT, VT (and Puerto Rico) or Internationally. We can't ship to these states due to wine shipping restrictions.

Q: DO YOU SHIP INTERNATIONALLY?

A: Sometimes, but typically only for corporate orders. Shipping wines to other countries usually requires special knowledge and planning. Please call with questions about international shipments. We're toll free: 1-800-818-8138.

 

Q: Do you accept Williams-Sonoma Rewards or Gift Cards?

A: Unfortunately, we are currently unable to accept Williams-Sonoma Rewards points or gift cards. In effect, wine sales are legally required to be treated separately from any other product sales within the Williams-Sonoma family of brands. It's a legal requirement. We apologize for any inconvenience this may cause. 

 

MORE QUESTIONS?

Reach out to us anytime. We're happy to help any way we can.

Email: support@williams-sonoma-gifting.com
Toll free: 1-800-818-8138
Chat: Use the button in the bottom right corner of the page